
faq
Your Questions Answered
A watch folder is a directory that is regularly queried for new content by an application such as JOBS or FLICS.
When for example new files arrive, the system can start processing according to the configured rules for the folder, which typically include options for filtering by specific file extensions etc.
If you have a FLICS, SHIFT, or JOBS system running already, you can find the interactive REST API documentation by logging into your system and clicking the API menu entry.
To learn more about the available API routes and examples of how they are used, you can find the "API Guide" under the "Docs" menu.
Documentation is also available in an offline version upon request.
The individual system requirements differ depending on the scale and the complexity of your system.
All of our products are deployed using the latest Docker technology and run on both, physical server hardware as well as virtual environments.
To get our latest system recommendations, please send us an email.
If you would like to learn more about our exceptional products, we are more than happy to send you detailed information, give you a live demo and talk about your requirements.
Get in touch today!
Our customer base ranges from traditional broadcasters, media companies, tier 1 operators, content-owners to web-platforms.
All of our products can run on static cloud instances of the provider of your choice.
Besides, FLICS can dynamically create instances in one of the following cloud platforms:
Amazon AWS
Microsoft Azure
Google Cloud
Alibaba Cloud
Open Telekom Cloud
IBM Cloud
Vodafone Cloud
Hetzner
Linode
DigitalOcean
If you want to make use of FLICS with another cloud provider, we will be more than happy to learn more and add support for new platforms on request.
Yes, you can OEM our products or technology pieces.
Please get in touch with one of our experts to discuss the details and available options.
If you’re running into any issues and have an active support agreement with us, you can log in to our online support portal to get help.
Want to know more about our maintenance and support options? Just drop us a message—we’re happy to help!
We want to make sure that you purchase the right products to support your workflow.
If you are interested in our transcoding, orchestration, or live distribution solutions, please contact us! We will be happy to provide you with our software and time-limited demo licenses.
All our products—whether it’s for file transcoding, live ingest or transcoding workflows—are built on modern, cloud-native technology.
To keep things flexible and efficient, we run everything on Linux.
We officially support these three main distros:
• Ubuntu
• Rocky
• Debian
• AWS Linux
Want to know which version we currently recommend? Just reach out—we’ve got you covered!