Question 1

Can Hiscale's solutions work with watchfolders?

Accepted Answer

A watch folder is a directory that is regularly queried for new content by an application such as JOBS or FLICS.
When for example new files arrive, the system can start processing according to the configured rules for the folder, which typically include options for filtering by specific file extensions etc.

Question 2

Is there an API documentation available?

Accepted Answer

If you have a FLICS, SHIFT, or JOBS system running already, you can find the interactive REST API documentation by logging into your system and clicking the API menu entry.
 
To learn more about the available API routes and examples of how they are used, you can find the "API Guide" under the "Docs" menu.
 
Documentation is also available in an offline version upon request.

Question 3

What are the system requirements for JOBS, FLICS & SHIFT?

Accepted Answer

The individual system requirements differ depending on the scale and the complexity of your system.
All of our products are deployed using the latest Docker technology and run on both, physical server hardware as well as virtual environments.

To get our latest system recommendations, please send us an email.

Question 4

Where do I get more information on your products?

Accepted Answer

If you would like to learn more about our exceptional products, we are more than happy to send you detailed information, give you a live demo and talk about your requirements.
Get in touch today!

Question 5

Who are the typical customers of Hiscale?

Accepted Answer

Our customer base ranges from traditional broadcasters, media companies, tier 1 operators, content-owners to web-platforms.

Question 6

Which cloud platforms are supported?

Accepted Answer

All of our products can run on static cloud instances of the provider of your choice.
Besides, FLICS can dynamically create instances in one of the following cloud platforms:
Amazon AWS
Microsoft Azure
Google Cloud
Alibaba Cloud
Open Telekom Cloud
IBM Cloud
Vodafone Cloud
Hetzner
Linode
DigitalOcean
If you want to make use of FLICS with another cloud provider, we will be more than happy to learn more and add support for new platforms on request.

Question 7

Is there an OEM option available for your products?

Accepted Answer

Yes, you can OEM our products or technology pieces.
Please get in touch with one of our experts to discuss the details and available options.

Question 8

How can I contact the Hiscale support?

Accepted Answer

If you’re running into any issues and have an active support agreement with us, you can log in to our online support portal to get help.

Want to know more about our maintenance and support options? Just drop us a message—we’re happy to help!

Question 9

Are there trial versions available to test the Hiscale products?

Accepted Answer

We want to make sure that you purchase the right products to support your workflow.
 
If you are interested in our transcoding, orchestration, or live distribution solutions, please contact us! We will be happy to provide you with our software and time-limited demo licenses.

Question 10

What operating systems do you support?

Accepted Answer

All our products—whether it’s for file transcoding, live ingest or transcoding workflows—are built on modern, cloud-native technology.

To keep things flexible and efficient, we run everything on Linux.
We officially support these three main distros:

•	Ubuntu
	•	Rocky
	•	Debian
	•	AWS Linux

Want to know which version we currently recommend? Just reach out—we’ve got you covered!

faq

Your Questions Answered

Can Hiscale's solutions work with watchfolders?

Is there an API documentation available?

What are the system requirements for JOBS, FLICS & SHIFT?

Where do I get more information on your products?

Who are the typical customers of Hiscale?

Which cloud platforms are supported?

Is there an OEM option available for your products?

How can I contact the Hiscale support?

Are there trial versions available to test the Hiscale products?

What operating systems do you support?

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