faq

Your Questions Answered

What are the system requirements for JOBS, FLICS & SHIFT?


The individual system requirements differ depending on the scale and the complexity of your system. To get our latest system recommendations, please send us an email.




Does FLICS support GPU acceleration?


Yes, it is possible to accelerate your transcoding utilizing supported GPU hardware. For time-critical tasks, this is the ideal option. It requires additional hardware and licensing options and is highly efficent especially for H.264 and H.265 codecs. Of course, you can also utilize the GPU options provided by your preferred cloud provider. You should bear in mind that not all features available in FLICS are supported using the GPU acceleration option. e.g. The FrameFormer motion compensated standards-conversion filter is optimized solely for CPU operations. To learn more, please contact us, and we will be happy to discuss the details.




If I need to transcode a specific codec, how can I verify if it is available in FLICS?


The first place to start is to check the available options on the FLICS product page. FLICS supports a wide range of codecs for decoding and encoding, from H264, H265, AVC-I, XAVC, DV (DVCPRO), XDCAM-HD, DNxHD/HR, to Apple ProRes and many more. If you cannot find what you are looking for, don't give up. We are updating our engine constantly and adding more and more codecs frequently. Please get in touch with your specific requirements, and one of our experts will get back to you.




Is there an API documentation available?


If you have a FLICS, SHIFT, or JOBS system running already, you can find the interactive REST API documentation by logging into your system and clicking the API menu entry. To learn more about the available API routes and examples of how they are used, you can find the "API Guide" under the "Docs" menu. Documentation is also available in an offline version upon request.




Where do I get more information on your products?


If you would like to learn more about our exceptional products, we are more than happy to send you detailed information, give you a live demo and talk about your requirements.




Who are the typical customers of Hiscale?


Our customer base ranges from traditional broadcasters, media companies, tier 1 operators, content-owners to web-platforms.




Which cloud platforms are supported?


All of our products can run on static cloud instances of the provider of your choice. Besides, FLICS can dynamically create instances in one of the following cloud platforms:

  • Amazon AWS
  • Microsoft Azure
  • Google Cloud
  • Alibaba Cloud
  • Open Telekom Cloud
  • IBM Cloud
  • Vodafone Cloud
If you want to make use of FLICS with another cloud provider, we will be more than happy to learn more and add support for new platforms on request.




Is there an OEM option available for your products?


Yes, you can OEM our products or technology pieces. Please get in touch with one of our experts to discuss the details and available options.




How do I contact the Hiscale support?


If you have any issues with our products and have a valid support agreement, you will be able to access our online support portal. To learn more about the available maintenance and support options, please get in touch.




Are there trial versions available to test the Hiscale products?


We want to make sure that you purchase the right products to support your workflow. If you are interested in our transcoding, orchestration, or live distribution solutions, please contact us! We will be happy to provide you with our software and time-limited demo licenses.




What is the difference between transcoding and encoding?


Although there are differences between transcoding and encoding, most people use these terms interchangeably. Both encoding and transcoding refer to the form of converting files between different formats. Encoding converts the uncompressed analog content (video or audio) into a digital format, such as converting the RAW video file into an MPEG4 without any loss of quality. Transcoding, on the other hand, converts existing compressed digital content into another digital format. While transcoding, the content can also be processed by adding so called filters. As an example of transcoding, you can imagine the situation where a European broadcaster needs to provide sports content to fans in the US and Japan. While in Europe the frame rate is 25 fps, in the USA and Japan the frame rate is 29.97 fps. With the FLICS transcoding solution, the conversion will be smooth thanks to the compensation means and the visual experience will be incomparably higher.




What operating systems do you support?


All our products - for transcoding, live conversion, workflow management, and live video distribution - are based on moder, cloud-native technologies.
To achieve the highest flexibility and efficiency, our solutions run on Linux operating systems. We support the following three main distributions: - Ubuntu
- CentOS
- Debian For more details and the currently recommended operating system version, please contact us.