Your Questions Answered
What are the system requirements for JOBS, FLICS & SHIFT?
The individual system requirements differ depending on the scale and the complexity of your system. To get our latest system recommendations, please send us an email.
Does FLICS support GPU acceleration?
Yes, it is possible to accelerate your transcoding utilizing supported GPU hardware. For time-critical tasks, this is the ideal option. It requires additional hardware and licensing options and is highly efficent especially for H.264 and H.265 codecs.
If I need to transcode a specific codec, how can I verify if it is available in FLICS?
The first place to start is to check the available options on the FLICS product page.
Is there an API documentation available?
If you have a FLICS, SHIFT, or JOBS system running already, you can find the interactive REST API documentation by logging into your system and clicking the API menu entry.
Where do I get more information on your products?
If you would like to learn more about our exceptional products, we are more than happy to send you detailed information, give you a live demo and talk about your requirements.
Who are the typical customers of Hiscale?
Our customer base ranges from traditional broadcasters, media companies, tier 1 operators, content-owners to web-platforms.
Which cloud platforms are supported?
All of our products can run on static cloud instances of the provider of your choice.
Open Telekom Cloud
Is there an OEM option available for your products?
Yes, you can OEM our products or technology pieces.
How do I contact the Hiscale support?
If you have any issues with our products and have a valid support agreement, you will be able to access our online support portal.
Are there any trial versions available to test the Hiscale products?
We want to make sure that you purchase the right products to support your workflow.